Roborock has been awarded Canstar's 2026 Most Satisfied Customers title for robot vacuums, with Australians rating the brand highest overall compared with other robotic vacuums on the market.
The result rests on a Canstar survey of 354 Australians, who were asked to rate the robot vacuums they had owned or used over the previous three years. Roborock was named number one and was the only brand to receive five stars in every category assessed.
The categories surveyed
- Overall satisfaction
- Performance
- Features and functionality
- Battery and charging performance
- Design
- Ease of use
- Value for money
Award decided by users, company says
Danni Li, Roborock's marketing lead, said the company was honoured by the Canstar award. She said Roborock has always measured success by how much it can reduce the complexity or daily chores of modern life and give customers more time for what they love to do.
Li described consumer centricity as a core value at the company, saying its R&D team places heavy emphasis on using real customer feedback to shape what comes next — looking at what owners like, what they do not, what slows them down at home and what they wish the products offered. She said the award is particularly meaningful because it was decided by people who actually use robot vacuums.
New roller-mop models launched in Australia
Roborock recently launched the Saros 20 Flow and Qrevo Edge 2 Flow in Australia. Both use SpiraFlow 2.0, an upgrade of the company's original roller mop system. According to Roborock, the system tackles sticky messes and spills with 16 pressurised clean water outlets that distribute clean water across the roller, faster roller rotation at 240RPM and 2.5 times downward mopping pressure, alongside pressurised 100°C fresh-water roller washing that the company says delivers a 99% bacterial removal rate.
Flagship and pet-focused models
The flagship Saros 20 Flow has an ultra-slim 8.98cm body, 36,000Pa suction and AdaptiLift Traverse 3.0, which is designed to climb double-layer thresholds up to 8.8cm. Its AI RGB recognition identifies floor surfaces and types of mess to adjust the clean, while the DuoDivide main brush and dual lifting side brushes are claimed to achieve a 0% hair tangling rate. A new RockDock provides 100°C pressurised mop washing and automated detergent dispensing.
At 8.98cm, the Qrevo Edge 2 Flow is positioned as one of the slimmest roller mop robot vacuums on the market, with 35,000Pa HyperForce suction and the upgraded SpiraFlow 2.0 system. For homes with pets, Roborock claims a 100% hair pick-up rate on floors and a 15% higher pet hair pick-up rate. The model's AI RGB recognition identifies floor types and spills and adjusts waterflow, and it lifts its roller mop up to 15mm when it recognises carpet, with an Automatic Roller Shield intended to keep carpets dry.